The United Airlines overbooking fiasco shows what can happen when a service business loses focus on its service culture.
Delay raises speculation e-commerce giant is finding SE Asia a tougher nut to crack than it first thought.
Persuading households to change their behaviour can yield substantial savings.
What service lessons can other organisations learn from the example of Singapore's Changi Airport?
Will Beijing be the new champion of globalisation? Not judging by its actions, says Visiting Senior Fellow Alex Capri.
We may live in a tech-driven world, but every business interaction remains fundamentally a human interaction.
Budget 2017 kick-starts the implementation of the seven strategies identified to put Singapore in a position to achieve sustainable economic growth.
The name of the game is entrepreneurial creativity, says NUS Business School Dean Bernard Yeung.
How novel, easy-to-use techniques can help infrastructure planners make better decisions.
Protecting the ‘little guy’ is important but there are side effects when regulation attempts to do so, says Associate Professor Nitin Pangarkar.
Could the Chinese e-commcerce giant help Donald Trump's new vision of the American Dream?
Professor Andrew Delios welcomes what he sees as "an exciting new world of international economic relations".
As the word becomes more connected, we are also becoming more divided, says Associate Professor Ashok Charan.
With drones becoming smaller, more capable, and more affordable, a more robust regulatory framework will be needed.
The incoming Trump presidency promises a new way of getting things done the rest of the world must get used to if they want to transact with the US.
What motivates employees to engage in corporate citizenship and how it can impact other behaviour.
How effectively and under what conditions can political ties enhance firm survival and performance?
Entrepreneurship is a key driver of growth, but local case studies have been in short supply.
How being located in an area with troubled banks and fraudulent financial institutions affects your business and ability to raise loans.
Chinese e-commerce giant Alibaba is again celebrating record breaking sales for Singles’ Day.
What's behind India's surprise to decision to ban 86 per cent of its banknotes, and will it have any effect?
Singapore has one of the highest cab densities in the world, yet why are they often so hard to come by?
Social entrepreneurship offers an innovative approach to tackling poverty and its attendant social and health problems.
The short-lived Samsung Galaxy Note 7 was a great product, with one great problem. So what lessons can we learn?
A common struggle for SMEs is the issue of achieving growth.
With its carefully measured 18 folds and paper-thin skin, restaurant chain Din Tai Fung’s xiaolongbao soup dumpling has won international fame as an icon of Chinese cuisine.
Conventional wisdom says that the entry of a competitor hurts sales and profit, especially when both are operating close by and targeting similar customers.
Consumer-to-consumer platforms such as eBay, Amazon and Taobao are major engines of growth in electronic commerce.In 2015 China's online ret...
Amid signs of a slowing global economy, job security is on the minds of many.
Pokémon Go marks Nintendo's first strong entry into the mobile gaming marketPokémon Go, the latest incarnation of the Pokémon franchise, has...